Pixel, Pixel, in the Monitor, Where Art Thou?

As you know, when buying a product it has to be free of defects. Having bought a 17” monitor with 1.3 million pixels with the defect class II (ISO 13406-2) you surely and with all right can expect it to function correctly. Let us assume that shortly after purchase, all of a sudden, two pixels turn black and naturally, they just happen to be right in the middle of the screen so that they really disturb very much. Do you want to return this apparatus as defective?


Well, do not reckon that the salesperson will follow your opinion that your screen has a defect. The standard ISO 13406-2 is one of the quality standards of flat screen monitors and allows up to two defect pixels per million pixels. So, your monitor is still okay because the pixel defect class has been held. Sure, it is really tough luck that the defect pixels have to been right in the working area and not on the side.


What to do about it? Either cope with that lawful defect or buy a new one. However, if more pixels turn black during the warranty period and they exceed the limit of the defect class, this will be a defect that entitles you to exchange the screen for a new one.


When buying a new monitor, have the sales person attach it to a computer to check out that the screen is really in good shape. If that person does not want to follow your wish, leave that store and go to a different one.

Published on the old CMS: 2007/2/8
Read on the old CMS till November 2008: 1,263 reads

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